HealthTech / Product
MediQube: Clinic Management for West Africa
In a clinic pilot, no-shows fell from 31% to 14% with WhatsApp booking and automated reminders.
- 31% to 14%
- Missed appointments
- 68%
- Bookings via WhatsApp
- 52%
- Paid by mobile money
- 2,400
- Patient records digitised
The challenge
Many clinics manage appointments on paper or in spreadsheets, lose revenue to missed appointments and have no reliable patient history. Imported software assumes card payments and email, while patients and staff live on WhatsApp and mobile money.
The delivery strategy
Start from the channels patients already use instead of asking clinics to change behaviour. Keep the first release small (booking, reminders, patient record, payment) and prove it in a single clinic before expanding.
The solution
A web platform with automated WhatsApp booking and reminders, integrated mobile money payments (MTN, Orange, Wave) and digital patient records with full history.
The impact
In the clinic pilot, missed appointments fell from 31% to 14%, 68% of bookings came through WhatsApp, 52% of payments used mobile money, and 2,400 patient records were digitised.