SME operations
Operations & KPI Digitization for a Beauty Salon
The owner sees revenue and staff activity daily, and month-end reporting went from two days to under an hour.
- 2 days to 1 hour
- Month-end reporting
- Monthly to daily
- Revenue visibility
- Down 85%
- Cash discrepancies
- 100%
- Staff using it daily
The challenge
Revenue, expenses and staff activity were tracked on paper and in spreadsheets. The owner could not see how the salon was performing until someone compiled the figures, and the financial records would not hold up to an audit.
The delivery strategy
Scope was limited to the flows that produce the numbers: sales, staff activity and expenses. The KPIs were defined with the owner before building, and the work was planned in sprints so the owner could see progress and correct course early.
The solution
A web application with a real-time revenue dashboard, per-staff activity tracking and a structured financial ledger that keeps the history of every entry.
The impact
Month-end reporting dropped from about two days to under an hour, cash discrepancies fell by 85%, every staff member uses the system daily, and the financial records are ready to hand to an accountant or auditor.